Why use Cloud PBX compare traditional phone?

Many people do not know why we need to switch to Cloud PBX instead of traditional office phone. With 3 simple reason, Complementary Features, Easy to Install & Migrate, and Cost saving.

Complementary features

Cloud PBX are so fixable that people can add an extension and channel anytime no hardware installation, no waiting time, just one click away. It’s has the full feature of what the traditional PBX system can do and do even more, you can simple bring your phone to overseas as long as they are internet access in your hotel or home. Feature like call forwarding, conference call or even call recording are available in today Cloud PBX system, it is because they are cloud base (internet base), and so they are no geographical restriction.

Easy to install and migrate

Today offices are not only base in office building but also on the move and even work from home, with Cloud PBX system, you can simply install an App on your smart phone, and the calls will follow wherever you go. Some business even move to new office place but would like remain they old office number, this is possible with Cloud PBX system, as the number that you get from us will follow you for life, regardless which part of the world you are move to.

Cost Saving up till 50%

Many Service provider are charging monthly rental fee of RM50 for each line or some even giving you for free, however it’s don’t have all PBX feature in place, so you simply cannot use it for your business. With Cloud PBX our plan are start from RM8/month with one DID number, extension and channel, if would like to add more, simply add RM4 for an extension and channel, so that you can expand your business slowly and pay as you use. No setup cost and buys a phone from us; you can start your business right away. So why wait sign up today to enjoy 10% discount on selected IP phone only. term and condition apply.*

Contact us! Why not switch to Cloud PBX. sales@cfoni.com or 03 2770 2510.

Customer Service Solution (CSS)

Customer Service solution is also known as customer service outsourcing. Why call it customer service solution? We simply believe that we are offering a wholesome solution to our customer by basically helping you attend to all inbound calls on behalf, just like having your own customer service team in your office. The difference is, instead of you manage them, we managed it for you.

Many small and medium businesses today take advantage of this solution to help them save operation costs.  Let's take a look at some of the advantages!

• Fix monthly operation cost
• No stationary cost
• No need to pay for EPF and SOCSO for the staff
• No Retraining of staff or High turnover issue

We've got you covered!

At Cfoni we understand the importance of every call to our customers ; therefore, we will  ensure all  incoming calls  are well taken care of.  These are the  core values which we practice and  we believe it will help you and your business grow :

• We listen and understand what the customer need
• We answer their request and follow up with calls
• We remember their name when they call again
• We ensure all the staffs are well trained with product information before start picking up calls
• We have a system to monitor all our staff service level quality by using our call centre solution
• We will send a monthly report to our customer to keep them informed of how many calls a day, how long each call takes and so on.

Customer service solution will help our customer to focus on the area that they need to improve on, and ultimately increase their sales.    

So hurry, contact us to find out more. sales@cfoni.com or 03 2770 2510.