Thursday, 19 January 2017

Improving your Cloud Telephony Voice quality with a few option below

Cloud Telephony systems allow businesses to communicate over the Internet, providing quick access to information that has become essential to surviving in a global market. Using the Internet creates a new set of audio quality challenges, however, that only happen when you are mixing your internet with heavy usage of activity like watching Youtube or sending big data or email a big attachment or even  internet is not stable at your area . To minimize VoIP call quality issues, you may adopt the following steps:

Calming the Jitters
Voice over Internet Protocol “VoIP” delivers voice information in packets, which to work properly must be evenly spaced and delivered in a constant stream. Various configuration and network errors, however, can cause voice packets to arrive out of order, scrambling the audio and making it difficult to understand.
Dealing with jitter depends on the severity of the problem. For minor jitter, replace your current Ethernet cable with a Category 6 one, which transfers information more quickly and reduces the likelihood that data will arrive out of order. For more serious problems, consider installing a jitter buffer, which will briefly store and organize voice packets to make sure it plays them in the proper order.

Hunt Down a New Headset
When seeking to improve VoIP call quality, businesses often overlook the simplest solutions. Assuming you make most of your calls over the computer, your headset may be responsible for many of your call quality issues. Cheap or obsolete headsets come with thin, poorly-insulated cables, reducing audio clarity. To avoid these problems, invest in headsets with short, insulated cords, and replace them whenever the cords show signs of decay. This is particularly important if some of your employees will be making VoIP calls from home, as their personal headset choices may not be adequate for your business needs.

Bringing Down Bandwidth Use
Besides purchasing an Internet connection with a higher contention ratio, you can also reduce bandwidth use through simple changes to your day-to-day business operations. Your company can free up bandwidth by cutting down on simultaneous calls, pausing all downloads whenever someone has to use the VoIP, and reducing the number of items on your company's computers that run when the computers start up. You can also instruct automatic backup programs and file transfers to occur late at night, ensuring that they will only take up bandwidth when no one else is using it.
To more comprehensively reduce bandwidth use and increase VoIP speed, consider running regular network speed tests on each of your computers. This will allow you to track changes in Internet use and identify the parts of the day when your business uses the most bandwidth. You can then devote the parts of the day when the contention ratio is the lowest to outbound calls.

Calibrating Quality of Service
Limiting VoIP calls to times of low bandwidth use is not always possible, especially if your business receives a large number of inbound calls. To ensure that enough bandwidth will be available at all times of the day, you can adjust your network's Quality of Service features to prioritize VoIP calls above other programs. Open your router's setup application on your computer, click on the “applications” option, and instruct the router to prioritize VoIP traffic. Your router will then ensure that whatever other applications are being used at any given time, VoIP will have enough bandwidth space.

Fighting Against Feedback
Feedback occurs when your voice plays on the receiver's speakers, is picked up by that person's mouthpiece, and travels back to your speakers, creating an echoing sound. If left unchecked, feedback builds up over time, drowning out your voice and making the call difficult to understand.
Though you can reduce the potential for feedback by lowering the volume of your speakers as much as possible, a more comprehensive solution is to install a phone with a lower frequency. High frequency phones pick up more ambient sounds, increasing the potential for feedback. Lowering the frequency helps ensure that you and your receiver's voices are the only sounds that will be transmitted, and will only be transmitted once.

reference from Cloud Communication Advisor 

Monday, 18 April 2016

Why use Cloud PBX compare traditional phone?

Many people do not know why we need to switch to Cloud PBX instead of traditional office phone. With 3 simple reason, Complementary Features, Easy to Install & Migrate, and Cost saving.

Complementary features
Cloud PBX are so fixable that people can add an extension and channel anytime no hardware installation, no waiting time, just one click away. It’s has the full feature of what the traditional PBX system can do and do even more, you can simple bring your phone to overseas as long as they are internet access in your hotel or home. Feature like call forwarding, conference call or even call recording are available in today Cloud PBX system, it is because they are cloud base (internet base), and so they are no geographical restriction.

Easy to install and migrate
Today offices are not only base in office building but also on the move and even work from home, with Cloud PBX system, you can simply install an App on your smart phone, and the calls will follow wherever you go. Some business even move to new office place but would like remain they old office number, this is possible with Cloud PBX system, as the number that you get from us will follow you for life, regardless which part of the world you are move to.

Cost Saving up till 50%
Many Service provider are charging monthly rental fee of RM50 for each line or some even giving you for free, however it’s don’t have all PBX feature in place, so you simply cannot use it for your business. With Cloud PBX our plan are start from RM8/month with one DID number, extension and channel, if would like to add more, simply add RM4 for an extension and channel, so that you can expand your business slowly and pay as you use. No setup cost and buys a phone from us; you can start your business right away. So why wait sign up today to enjoy 10% discount on selected IP phone only. term and condition apply.*

Contact us! Why not switch to Cloud PBX. or 03 2770 2510.

Wednesday, 23 March 2016

Customer Service Solution (CSS)

Customer Service solution is also known as customer service outsourcing. Why call it customer service solution? We simply believe that we are offering a wholesome solution to our customer by basically helping you attend to all inbound calls on behalf, just like having your own customer service team in your office. The difference is, instead of you manage them, we managed it for you.

Many small and medium businesses today take advantage of this solution to help them save operation costs.  Let's take a look at some of the advantages!
  • Fix monthly operation cost
  • No stationary cost
  • No need to pay for EPF and SOCSO for the staff
  • No Retraining of staff or High turnover issue
We've got you covered!

At Cfoni we understand the importance of every call to our customers ; therefore, we will  ensure all  incoming calls  are well taken care of.  These are the  core values which we practice and  we believe it will help you and your business grow :
  • We listen and understand what the customer need
  • We answer their request and follow up with calls
  • We remember their name when they call again
  • We ensure all the staffs are well trained with product information before start picking up calls
  • We have a system to monitor all our staff service level quality by using our call centre solution
  • We will send a monthly report to our customer to keep them informed of how many calls a day, how long each call takes and so on.
Customer service solution will help our customer to focus on the area that they need to improve on, and ultimately increase their sales.    

So hurry, contact us to find out more. or 03 2770 2510. 

Friday, 10 July 2015

Cloud Call Centre Solutions

CFONI has always been focusing on cloud solution “pay as you use” model to help businesses to optimize their operation cost. Many people know Call Centre Solution, but have not heard of Cloud Call Centre solution. Today we would like to take this opportunity to introduce Cloud Call Centre Solution.

What is Cloud Call Centre Solution? It is as simple as moving your current setup into the cloud. Many traditional Call Centre Solution need to get a big office space, setup a Call Centre system and begin their work round the clock. Traditionally, a Call Centre would involve investing in all the infrastructure, technology and solutions. However, with the Cloud, organisations can deploy these solutions using a more agile budget and avoiding the costly infrastructure expenses., and manage all their staffs with a customer service manager, to ensure service quality and productivity for their clients.

Cloud Call Centre Solution provides a fixable system that helps you optimize all your operation cost. As this system sit on the cloud, that mean you can get your staff to work from home, all they need to do, is to have internet at home and an IP phone or softphone installed. Customer service manager can monitor them through a single screen on how many staff are online, how many calls are pick up and how many unanswered call and how soon can they pick up a call? And most importantly to ensure all SLA are met. A full detail report can be sent to the management of the staff performance.

How does this work? Cloud Call Centre Solution simply make it easy for every business to adopt this concept, it’s give you the flexibility to add or remove DID, extension and channel as and when you have new staff joining or staff leaving the company. Cloud-based Call Centre Solutions offer a building block approach, which means additional functionality can be turned on as and when require and "pay as you use" model. Simply email us the request. It’s that simple.

So hurry, contact us to find out more detail. or 03 2770 2510.

Friday, 22 May 2015

Deciding Between a Cloud-based and Premises-based Solution

When deciding the best phone system for your business, there are
several aspects to consider, as it is the most critical decision, determining whether ;it is a premises-based solution (in which the hardware appliance is kept on-site in your server closet), or a cloud phone system (where your phones connect through your Internet connection to a provider that maintains the equipment at an off-site cloud data center). Educating yourself on the benefits and potential challenges that come with using either a premises-based or cloud phone system can help you make a good decision to ensure which is the best option for your investment. 

Features often play a significant role . Many hosted PBX providers don't offer the
same features in their hosted product as they do for their premises-based solution. If features like queues, IVRs and conferencing are missing, or cost extra, then the product may not be a viable solution. Cfoni VoIP  offers all these features at a fraction of the cost charged by others.

Upfront Cost
Hosted VoIP solutions have a low upfront cost and are typically charged as a monthly fee per user. Using VoIP with an on-site server has a higher cost upfront, but then no recurring monthly fee. Above a certain threshold it becomes more cost effective to purchase your own equipment than to pay a monthly fee.

Total Cost of Ownership (TCO)
Cloud computing can save your company a lot of up front ownership cost  and on-going IT expenses. The initial costs of cloud-based systems are usually much lower because there is no technical installation required. The cloud provider hosts and supports the entire IT infrastructure for you, freeing up your IT resources to focus on other productivity-enhancing measures. Cloud  also offers a pay-as-you-go subscription model that can make cash flow management much easier. The low cost of entry to start using hosted applications and the savings of not paying a large up front capital expenditure are promising reasons to start using the cloud.  Speed of setup and implementation also make moving to the cloud an attractive option to consider.

Existing Infrastructure
Legacy connections needs higher maintenance cost for necessary system upgrades and specialized staffs and consultants to manage the upgrades. You could see a cost savings in switching to a VoIP trunk or by using a hosted PBX.

Both options are customizable; however, the Cloud is much more easily customizable than on-premise software. Customizations of on-premise software are typically tied to your current deployment and must often be revisited during upgrades. Cloud allows seamless integration. Users at the main office can be on a dedicated server running on the premises in your IT closet while users at the remote office have their phones connected to the cloud. By peering the cloud instance to the on-site server users will have a uniform experience regardless of which technology they are connected to.

When it comes to cloud “versus” on-premise, the best delivery option isn’t the same for every business. What works for one company won’t necessarily be ideal for another. The answer depends on a variety of factors and priorities, some of which we’ve outlined above.Knowing the facts about what each deployment offers, along with what your biggest concern is, will help determine the right software for your business and enables growth and success by helping your company achieve its goals.

Wednesday, 6 May 2015


We all know that VoIP reduces telephony costs, but we don’t necessarily know why. Understanding the technology behind VoIP allows us to better appreciate and market the value that VoIP brings to SMBs.

Five VoIP Technology Basics:

The first thing to understand is that VoIP is data just like emails or files or instant messaging. While PSTN was a dedicated technology meant only for voice, VoIP turns voice into another form of data. Data is a much more efficient and cost-effective technology.

Legacy systems require two separate networks – one for voice and one for data. A desk telephone uses the voice network while the computer uses a separate data network. VoIP integrates voice technology into one data network, resulting in a less expensive and easier to manage solution.

For VoIP to be transmitted over the data network it must be digitized and transferred as packets. The advantage of packets is that they travel across the most efficient route resulting in high-speed and lower costs.

Legacy telephony has always offered high quality voice in real-time because that’s what it was made to do. This has been VoIP’s biggest challenge but after over 20 years it is finally a worthy opponent of PSTN. With an optimized network and good VoIP software voice calls can be in real-time just like traditional telephony.

While Legacy telephony is a tried-and-true solution, it is no longer evolving and improving. On the other hand, VoIP is not yet a complete solution meaning it still has infinite potential. As technology continues to improve, VoIP will improve along with it. For example, Unified Communications opens a world of options to users and is only going to get better.

Ziff Davis explains the technology in their recent article entitled VoIP Primer – Five Technology Basics SMBs Need To Understand

Tuesday, 5 May 2015

Cfoni Cloud Telephony

Read more at Wikipedia on Cloud Telephony

Telecommunication technologies has developed from on premise PABX system, IP PBX Box, hosted PABX system, to the latest Cloud Telephony technology. Many of us might not know or even have used each and every one of these technologies. Therefore, we feel that we need to educate you what Cloud Telephony technology is all about and how it can improve your lifestyle conveniently and economically.

Cloud Telephony technology does not only work as well as your legacy phone but it even provides more features that a legacy phone cannot offer. What is Cloud Telephony? In a nutshell, it is putting your office phone system in the cloud services. Whenever you need to add a local phone number, extension or channel, you just need login to our customer account to add or remove the extensions or channel you need. We call this “pay-as-you–use”. Another great feature of Cloud Telephony technology is that the telephone number you get after you have signed up any of our package plans, this number follows you wherever you go. For instance, if you move your office to another location, you will be able to use the same number by merely plugging the LAN cables into your phones.

In the past, not only we have to fork up high upfront costs to buy a PABX system and wire up the whole office, we also need to buy units of phones, spending all these monies but not sure whether someone is going to use it.

But now having Cloud Telephony technology, we can just setup this solution from as low as RM28 per month. All you need to do is to buy an IP phone, and as and when you need to add or reduce the number of extensions, you just need to log on to our customer account and adjust according to your need. In this Cloud Telephony era, there is no more maintenance cost. All it cost you is just a low rental of the local phone number you lease from us.

A decade ago, internet access were not as stable as today and we might had second thoughts in subscribing this VoIP solutions, worrying if the internet is down, customers will not be able to contact us. However, today, internet has developed so much so that not only it is stable, but it is also widely available in almost every corner of our city and has undoubtedly become a necessity in our daily life.

If it is so unfortunate that the internet is down or office is closed for some reason, you may forward the calls to a mobile phone. This way, you will not be missing any calls from your customers, be it you are in town, or overseas. You have internet, you are connected!

So what are you waiting for? Check out our plans and sign up one today!